all about the bikes
How long is a rental day?
You can pick up your bike in Port Soller from 08:30 hrs onwards and need to return it by 18:30 on the last day of your rental.
(From November to February a rental day is from 09:00 to 17:00 hrs)
IMPORTANT: Sóller town shop you can pick up your bike from 09:00 hrs onwards. (March to October only.)
What is included?
Fully serviced bike
Set up according to bike fit
Pedals
Helmet
Pump
Small saddle bag containing a spare inner tube, patch kit, tyre levers & a set of allen keys
One or two bottle holders
Lock
Garmin / Wahoo mount (upon request)
What is not included?
Insurance
Water bottles (from 7€)
Cycling shoes (5€ / pair / day)
4iii Powermeter (from 5€ / day)
Front & rear lights (2€ / set / day)
Handlebar bag (3€ / day)
Car bike rack (3€ / day)
Phone mount (3€ / day)
Garmin Edge (10€ / day)
Cassette change (10 €) only by pre-order and often NOT available during high season
On FX 3 Disc
Bike rack for touring (3€ one off mounting fee)
Thule Shield 25L pannier bags (3€ / bag / day)
On FX 3 Disc, Charter+ and Charter+ low step
Thule Shield 25L pannier bags (3€ / bag / day)
On FX 3 Disc, Charter+ and Charter+ low step
Child seat (3€ / day)
Optional Insurance Against Accidental Damage
Insurance is not included in the bike hire price but can be added when you collect your bike.
10 EUR per day on the following models:
- Canyon Endurace CFR Di2 Disc
- Canyon Ultimate CF SLX 8 Di2
- Trek Madone SL7 Di2
- Scott Fastlane 20 Di2 e-bike
- Canyon Endurace CF SLX 8 Di2
- Canyon Aeroad CF SL7 Di2
- Canyon Strive
- Trek Rail 7 29er
5 EUR per day on all other models.
Our accidental damage insurance covers damage caused during normal use of the bike, including crashes and falls. This includes damage to components such as wheels, spokes, tyres, gears, derailleurs, brakes and frames, as well as cosmetic damage such as scratches and scuffs resulting from an accident.
There is no excess to pay. If you accidentally damage the bike during your hire, you will not be charged for repairs, provided the damage was not caused by reckless, negligent or deliberate improper use.
The insurance does not cover:
- Theft or loss of the bike or accessories.
- Damage caused by reckless or negligent riding.
- Deliberate or malicious damage.
- Loss or theft of GPS units, lights, pumps, helmets or other accessories.
What do I need to bring when I collect my bike?
Full payment is due upon collection, either by card or cash.
IMPORTANT – you need to bring a physical Visa or Mastercard to collect your bike.
The 16 digit card number is needed to complete the rental agreement.
If you don`t have a Visa or Mastercard, you can leave your Identity card or drivers license with us until you return your bike (no copies, original documents only)
Port Soller or Soller? Do I need to specifiy where I want to pick up my bike?
YES!
You need to let us know upon booking in which one of our two shops you want to pick up your bike. Changes can only be made up to 24hrs prior to pick up.
IMPORTANT
Our shop in Port Soller disposes of a full workshop, several bike mechanics and accesible parking.
Soller town is suitable for pick up / drop off only, no mechanic available, walking access only
Can I pick up my bike the night before?
During July and August, you can collect your bike free of charge the evening before your rental, between 18:00 and 19:00 in Port Soller and 18:15-18:45 in Soller town.
At other times of the year, we cannot guarantee that bikes will be available the evening before, as they are often still out on hire. If you would like to collect your bike the afternoon or evening before your rental starts, we recommend booking an additional rental day to ensure the bike is reserved and available for you.
Do I get a discount if I rent for more than one day?
You do! The longer you rent your bike, the cheaper it gets.
We offer prices for 1, 2 and 3 day rentals, after that you pay the extra day rate.
Should you wish to rent for non-consecutive days, a 10€ administration fee is added to the multipe-day-rate for each time you pick up the bike again after your first day of rental.
Is there a discount for non - consecutive days?
Yes there is!
However, should you wish to rent for non-consecutive days, a 10€ servicing / cleaning fee is added to the multiple-day-rate for each time you pick up the bike again after your first day of rental.
Can I swap between different bikes?
You can if the bike is available and you let us know 24 hrs before hand.
A 10€ administration fee per swap is charged, plus possible extra fees for upgrading your ride.
all our other tours
Where do the tours start?
All our tours start (unless otherwise stated) at our shop in Port Soller.
Some tours include a transfer to the starting point of the tour, on these tours we are happy to pick you up at the Repsol petrol station on the main street MA-10 in Soller.
What is the best time for hiking?
Hiking is great almost all year round.
The best time for hiking is in spring and autumn, even winter is great as the days are often sunny.
July & August are very hot, and we don`t conduct any hiking tours then, except for the Torrent de Pareis, Cala Deia and Sa Comuna de Bunyola. All three hiking tours have a very early start this time of year to avoid the mid-day heat.
What do I need for a hiking tour?
You should wear good hiking shoes or boots with good non-slip soles.
(Only our easy tours you might manage in trainers, however a good sole is still necessary, Mallorcas trails are rocky and can be slippery)
You need to bring at least 1,5 litres of water per person, snacks and a picnic lunch (see descritpion of each hike), suncream, hat, sunglasses and dress according to the weather.
If the tour ends at a beach you may want to bring your swim suit and a towel.
When do I need to book?
Our busiest season for hiking is in spring and autumn.
We recommend you get in touch with us once you have booked your flights. Once you know the exact dates that you are available to hike with us.
Do I need hiking poles?
The terrain in Mallorca is rocky!
On most of our medium to difficult tours, the use of a pole is recommended.
Even on our easy tours we come across a few rocky sections.
If you have hiking poles and are used to using them, bring them along.
If you have knee problems, are unsure or would like to try them, let us know upon booking your tour, poles are included free of charge.
What if the weather is bad?
Should we have to cancel a tour due to adverse weather conditions we will contact you via telepone.
Please make sure you supply us with your mobile phone number and have your phone switched on in the morning.
What language are the tours conducted in?
All our guides live locally and are fluent in Spanish and English.
We have a German speaking guide, subject to availability.
What is the minimum age for coasteering and canyoning?
The minimum age for coasteering is 10 years, for canyoning you have to be at least 12 years old.
For both activities you need to be a good swimmer and to feel confident in the water.
